Returns & Exchanges

At Official Puffy Mattress, we offer a 101-night sleep trial to ensure your absolute comfort; if you are not completely satisfied, we provide a full refund and hassle-free return process. We recommend sleeping on your new mattress for at least 30 nights to allow your body to adjust to the premium memory foam support.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated support team via email or live chat within your 101-night trial period to begin the return or exchange process.

• 2.
  Schedule a Pickup

  We will coordinate with a local charity or recycling partner to schedule a convenient time to pick up the mattress from your home at no cost to you.

• 3.
  Verification of Removal

  Once the mattress has been successfully collected, simply provide us with a scanned copy or photo of the donation or pickup receipt.

• 4.
  Receive Your Refund

  After processing your documentation, a full refund of the purchase price will be issued back to your original payment method within 5-10 business days.